Steve Gaudreault Computers
Low-cost computer and laptop repair for Valleyfield and surrounding areas, at home or remotely
REMOTE SUPPORT
I can resolve most computer issues remotely, regardless of your location, saving you a trip to a repair shop. Please note that physical repairs must be performed on-site at my home office. With years of specialized experience in remote support, I provide a professional and guaranteed service: If I cannot solve your problem, you will not be charged.
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Free Preliminary Diagnostic.
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Total Security: The remote session is fully disconnected once the work is complete and I always ask for your permission to reconnect.
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Service Scope: Available for both residential and business clients.
Technical Requirements: A stable internet connection of at least 5 Mbps is required for remote sessions. You can test your current speed here: www.speedtest.net.
Important note: Liability Disclaimer: Remote support is provided 'as is.' Steve Gaudreault Computers is not liable for hardware malfunctions or total system failure occurring during a remote session if such failure is caused by pre-existing mechanical issues (e.g., HDD failure, overheating, or power surge).
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Residential Rate: $50 / hour
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Business & SMB Rate: $60 / hour
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Minimum Fee: $40 per intervention
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Price Guarantee: For your peace of mind, no invoice will exceed $100 (2 hours of work) without your prior approval. Once this threshold is reached, I will contact you to provide an update and confirm the next steps.
Here's how to proceed:
Schedule an appointment by filling out the online form below. I will send you a link by email. Click on the link, and it will download a file that you will need to open. (If your browser asks if you want to delete or keep the file, click "Keep file anyway"). Click on the downloaded file in the top right corner (if you are using Edge, click "Open"). If it asks you to allow the installation, click "Allow." Then, in the application, a window will appear: "The operator requests remote access to your workstation." Click "Grant access." I will then connect. (Please do not touch the mouse during the remote session unless you want to stop what I am doing.)