Did you know that 80-90% of repairs can be done remotely? I can perform all repairs remotely worldwide via the internet, without you having to travel. Hardware repairs must, of course, be carried out at my workbench. 

My work is guaranteed; if I am unable to resolve your issue, I will not charge you anything. The initial diagnosis is free, and once the repair is complete, I will disconnect and always ask for your permission before reconnecting.

 

Important notes : You must have a working internet connection for remote support and a speed of at least 10 Mbps. Go here to check your connection speed: www.speedtest.net

Also: I decline all responsibility in the event of pre-existing hardware failure (such as a hard drive failure or a ventilation malfunction) occurring during remote intervention. It is the owner's responsibility to ensure the equipment is in good working order before any work session.

 

Here are the prices:

 

• Residential Rate: $60/hr. Quick Diagnostic (Under 5 minutes): FREE Do you have a quick question or a doubt? If I solve the problem or assess the situation in less than 5 minutes, it won't cost you anything.

• Beyond 5 minutes: If the intervention continues, my regular rate of $60/hr applies with the following terms: Minimum intervention fee: $40 (covers up to 30 minutes of support).

• Commercial & SME rate: $80/h. Minimum fee per intervention: $60. Flash support: Free if it takes less than 5 minutes.

• Control commitment for residential: No invoice will exceed $120 (2 hours of work) without your prior approval. Once this threshold is reached, I will contact you to review the invoice and confirm the next steps.

• Note: Replacement parts and software licenses are not included in labor rates.